As a Sales Support Executive, you will process financial agreements and supporting documents, deliver an outstanding Customer Experience when liaising with suppliers and customers and ensure deals are administered ‘right first time’ to achieve SLA and Compliance standards.
Role responsibilities
* Manage correspondence between the Relationship Directors and Internal Account Managers and their clients (Customers/Introducers/Suppliers)
* Monitor customer accounts and provide exposure to Relationship Directors as and when requested
* Raise finance agreements – Hire Purchase/Finance Lease/Refinance
* Update systems to record all transaction details (telephone conversations, emails, internal communications) to ensure visibility across the business
* Prepare payout documentation accurately and according to company SLAs and Compliance standards
* Complete transaction files and communicate requirements in a timely fashion with particular emphasis on a ‘right first time’ approach
* Carry out know your customer and supplier checks
* IT literate – Word, Excel, Outlook
* Ability to work under pressure and meet challenging deadlines and SLAs
* Attention to detail and accuracy
* Excellent verbal and written communication skills
* Previous administration experience within Financial Services industry would be beneficial
Benefits you can expect
* 25 days annual leave + bank holidays
* 2 additional days holiday after 5 years’ service
* Birthday day off
* Opt in Private Medical Insurance
* Subsidised gym membership
* Cycle to Work Scheme
* Buy Annual Leave Scheme
* Half day seasonal shopping
* Auto enrolment pension – 3% employer contribution subject to eligibility
* Life Assurance 3 x basic salary
* Company events and reward schemes
This is a hybrid role, with 2 days per week in the Newport office and the rest remote.
We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.
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