Job Description
Assistant General ManagerSalary: £28,980 + Bonus (Average £1500-£2000 every 6 months)SouthamptonAre you ready to step into a leadership role within a fast-growing self-storage business? We're looking for a proactive and commercially minded Assistant General Manager to help drive performance, maximise occupancy, and deliver an outstanding customer experience.The RoleAs Assistant General Manager, you'll support the running of a busy self-storage site—playing a key role in driving unit sales, maintaining high facility standards, and leading a small team.This is a hands-on, customer-facing position where you'll be managing enquiries, converting leads into rentals, and ensuring the site operates efficiently, securely, and in line with brand standards.What You'll Be DoingTeam LeadershipSupport the General Manager in leading and developing a small, high-performing teamLead by example on the front line, setting standards for sales and serviceStep up to manage the site in the General Manager's absenceSales & OccupancyDrive unit rentals by converting enquiries into move-insMaximise occupancy and revenue through effective upselling and pricing awarenessMonitor performance against KPIs and targetsCustomer ExperienceDeliver a friendly, professional service to all customers—face-to-face, phone, and emailSupport customers through their storage journey, from enquiry to move-outResolve any issues quickly to maintain high satisfaction levelsSite OperationsOversee daily site operations including admin, audits, and reportingEnsure units, reception, and external areas are clean, secure, and well-presentedManage move-ins, move-outs, and account managementSecurity & ComplianceMaintain strong security standards across the siteEnsure health & safety procedures are followed at all timesCarry out regular checks of the facility and report any issues promptlyContinuous ImprovementIdentify opportunities to improve sales performance and operational efficiencySupport local marketing initiatives and community engagementWhat We're Looking ForExperience in a supervisory or management role (retail, hospitality, or storage ideal)Strong sales mindset with a focus on hitting and exceeding targetsHighly organised with the ability to manage day-to-day site operationsExcellent customer service and communication skillsA hands-on, “roll your sleeves up” approachCommercial awareness and a proactive attitudeWhat's in It for You£28,980 basic salary + performance bonusClear progression into General Manager opportunitiesOngoing training and developmentStable, growing industry with long-term career potentialSupportive, team-driven cultureApply NowIf you're ready to build your career in self-storage and take ownership of a site with real growth potential, we'd love to hear from you.#INDMMTPBN1_UKTJ