Overview
Join to apply for the Technical Services Adviser role at St. James’s Place.
Location: Cirencester Office. Workplace Type: Hybrid. Employment Type: Permanent. Seniority: Entry Level.
Responsibilities
* Provide technical support to the Partnership regarding Tax, Trusts, Protection and Investments.
* Support the Partnership with the Investments Advice Guidance Framework.
* Provide a peerless technical query resolution service via phones, email and Live Chat to Partners and PSS to agreed service levels.
* Provide 'added value' services to the Partnership as required.
* Contribute to continuous improvement of the technical query resolution service.
* Accurately resolve technical queries via Live Chat, phone, email, ASK and other digital media.
* Support the delivery of core service within agreed service levels.
* Take personal responsibility for improving own technical knowledge, SJP product/process/system knowledge and service skills.
* Ensure coaching/mentoring needs are raised and resolved with line manager.
* Meet QA framework quality assurance targets; adhere to SJP Culture and Values; maintain CPD records.
* Willing to contribute to small projects within the division.
Who we’re looking for
* Must be CII level 4 Diploma qualified.
* Experience in a customer or helpline service environment.
* Strong understanding of the SJP Advice Framework.
* Desirable: Strong written and verbal communication; excellent timekeeping skills.
What’s in it for you
We reward you with discretionary annual bonus, competitive annual leave (28 days + bank holidays, option to buy 5 more), online rewards platform with discounts, and other benefits including:
* Competitive parental leave (26 weeks full pay).
* Private medical insurance (optional taxable benefit).
* 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments
We are an equal opportunities employer. If you require reasonable adjustments at any stage, email careers@sjp.co.uk.
What’s next?
If you're excited about this role, submit an application by clicking apply; our team will be in touch. As an FCA-regulated business, familiarise yourself with conduct regulations and consumer duty obligations prior to interview.
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