Senior Support Officer place of work: hybrid (2 days in the office at Rugby, 2 days working from home) caba is currently trialling a 4-day working week until April 2026. salary: £ 42,500 - £46,200 department: support services reporting to: support team manager responsible for: supervisory position, no line management responsibility caba’s purpose as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances. our vision is that everyone in the ICAEW community can fully participate in life. caba's values: We make a difference We work best together. We do the right thing We are dynamic Our values drive the way we behave and our ways of working to ensure we make things happen. We work collaboratively and strive to get the best from each other, so our people are expected to behave in a way that is in line with our values. what you'll do: As a Senior Support Officer, you’ll lead on complex casework, supervise technical quality, and shape service delivery. You’ll: • Manage and allocate complex advice-led cases • Provide technical supervision and monthly case reviews • Deliver training and real-time support to Support Officers • Drive quality assurance and process improvements • Assess and present grant applications to our Support Fund Panel • Champion safeguarding and service user insights • Maintain accurate records and uphold data confidentiality what you'll bring: We’re looking for someone with: Expertise in welfare benefits, debt, housing, or health/social care Strong case management and supervision experience Knowledge of safeguarding, compliance, and quality frameworks Excellent communication, IT, and organisational skills A collaborative, values-driven approach to service delivery qualifications GCSE English and Maths Certificate in Money Advice Practice (or equivalent) Safeguarding Level 1 or 2 why join us We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career: financial security & time off: Up to 10% employer pension contributions Private medical insurance, income protection, and life assurance 25 days’ annual leave plus bank holidays Enhanced family-friendly policies wellbeing & lifestyle: Hybrid working: 2 days in the office, 2 days at home, plus you'll be part of our new 4-day week trial Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services Eye tests and contributions towards DSE glasses On-site electric car charging points Two paid volunteering days each year growth & development: Learning and development budget to support your progression Opportunities to grow and collaborate through forums and project groups *A basic DBS check will be required. *Application deadline: 26/10/2025 *For queries about the role, please email: Tom.Barratt@caba.org.uk (no recruiters please!) *Interviews will be held on the 4th, 5th, 11th and 12th of November, 2025, face-to-face at the caba office. If you feel this role is suitable for you, click the link to apply through the caba website!