Broadcast Network Operator Who we are Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond. Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life! We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you. Location: Onsite - Emley Moor, Huddersfield Total Package * £33,000 per annum depending on experience * 20% shift allowance * 5% pension contribution * Private Medical * 25 days annual leave * Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance * Work. Life. Smarter. Our commitment to a flexible and hybrid working culture Key Responsibilities: * Use monitoring and control systems to control, configure and operate equipment, systems, networks and platforms, directly and remotely * Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures * Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution * Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution * Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge and escalating to appropriate resolver groups where necessary * Communicate maintenance schedules of Arqiva’s in life products and services to internal and external stakeholders * Support all TV/Radio analogue and digital transmissions systems, including internal and external distribution architecture * Interact with both internal and external customers and suppliers, 1st line management of the Terrestrial Broadcast platforms and National Critical Infrastructure using appropriate network management tools to meet customer specific contractual requirements * Flexible 365 24/7 shift working including nights, weekends and bank holidays, travel for ad-hoc business requirements may be required * Produce clear and concise incident reports within required contractual timescales for customers, suppliers and leadership team * Required to work from multiple business locations as and when required Must Haves: * A levels and/ or BTEC in an Engineering/Science field, or equivalent qualification * Valid driving licence * Be prepared to work flexible 365 24/7 shift patterns including nights, weekends and bank holidays Might Haves: * Demonstrable industry experience We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward. Connection. Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way