AG Hotels Group is seeking an experienced and confident hotel receptionist to join our IBIS Wakefield East Hotel in Castleford. The ideal hotel receptionist should be friendly and hospitable. We are looking for someone who puts our people at the heart of everything we do, is passionate for customer service and hospitality.
Job Responsibilities
1. Greet guests as they arrive, ensuring smooth check in and check out
2. Manage room reservations and ensure that all guest information is accurate and up-to-date
3. Process guest payments and ensure that all financial transactions are accurate and secure
4. Respond to guest inquiries and requests for assistance in person and over phone
5. Report any health and safety issues/ maintenance issues to the relevant department
6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded
7. Assisting in F&B and Housekeeping department as per business requirements
Pre-Requisites
1. Should have a background in Front office Hospitality
2. Should be willing to multitask
3. Passion for the Hotel industry
4. Familiarity with hotel property management systems (PMS) preferably Opera
5. Proficiency in Microsoft Office and basic computer skills
6. Professional appearance and demeanor
The shift timings will be 7am-3 pm or 3pm-11pm.Candidate should be flexible for working weekend shifts and bank holidays.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 24 – 40 per week
Benefits:
* Employee discount
* Free parking
Application question(s):
* Are you willing to work on weekend and bank holidays?
* Which PMS System you have used in your previous hotel??
* Are you willing to do 7-3 and 3-11 shifts ?
Experience:
* Front desk: 2 years (required)
Work Location: In person