Inspire Resourcing are thrilled to be recruiting for a Customer Care Advisor. This is with a global company within their office in Belper. Our client is a market leader, offers career progression in fast paced business with a family friendly environment. Duties: * Take ownership of customer complaints and ensure successful resolutions for both the customer and the business. * You will investigate cases thoroughly using root-cause analysis and collaborate with internal departments to gather all necessary information. * Managing incoming calls, emails, web-based and social media complaints, prioritising responses effectively and maintaining case ownership. * You will provide clear, professional written communication and regular updates to customers and internal stakeholders. * Working closely with the legal department when complaints escalate, ensuring compliance and accurate handling at all times. * You will contribute to improving processes by sharing insights and feedback with the Customer Resolution Manager and senior team. What we’re looking for: * Previous experience in customer service or complaint resolution, ideally within a fast-paced environment. * Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools. * Knowledge of consumer rights and related legislation is advantageous. * You demonstrate emp...