Job Overview
* Protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Deliver results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer, ensuring full responsibility and accountability to aid in contract retention.
* Undertake additional training to ensure continuous self‑development.
Main Duties
* Provide exceptional levels of customer service.
* Act as a meet and greet at the main reception.
* Ensure all visitors are recorded onto the site and issue security passes to external guests/contractors.
* Work to a standard set of operating procedures and processes implemented across the corporate facilities.
* Process room booking and video conference requests and issue support documentation to relevant departments.
* Process guest Wi‑Fi user requests.
* Support emergency evacuation procedures.
* Process incoming and outgoing mail and courier items where applicable.
* Raise work requests through the Vision system for site issues.
* Manage bookings for visitor car parking spaces where applicable.
* Work as part of a flexible team.
* Carry out basic administration tasks as required.
* Support the review of procedures and processes.
* Ensure that performance is compliant with agreed SLA.
* Put forward any suggestions or initiatives.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training to ensure continuous self‑development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew licence 16 weeks before expiry.
Security and Health & Safety
* Report any health & safety hazards or potential hazards on site immediately.
* Stay alert to any threats or changes within the work environment to reduce the chance of disruption, loss or damage.
* Use common sense and initiative, involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry after any incident, as part of the incident report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check‑calls are carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous reception experience.
* SC clearance will be required.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without leaving your home.
We offer financial wellbeing assistance through our Salary Finance scheme, allowing you to access 50 % of your earned pay before payday for a small fee, and providing competitive loan options.
When you join us, we’ll give you a link to our flexible benefits platform, Choices, to customise your benefits to fit your lifestyle, including options such as dental insurance, dining cards, coffee clubs, and affordable technology purchases.
You can enjoy high‑street discounts from thousands of well‑known retailers, gyms, and more through our MiDeals platform, and we offer a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan, which may include free shares.
We award employees with Mitie Stars to recognise hard work – cash prizes are available each month and a chance to win a top prize of £10,000 at year‑end.
Progression is a top priority: we provide a diverse range of training and development opportunities with a wide selection of learning resources.
Equal Opportunity & Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments or changes during the recruitment process, please let us know by emailing at .
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