Sales Co-ordinator
Merchr T/A The Souvenir Collection
Based – Rochdale – OL16
Salary: National Minimum Wage + Benefits
The Souvenir Collection continues to be the leading specialist provider of accessories and gifting to attractions across the UK and Europe. We pride ourselves on our ability to offer custom designed, branded and quality products to suit the vision and needs of our customers. The Sales Co-ordinator needs to be a motivated self-starter who is proud and passionate about what they do.
Role responsibilities:
* Raising purchase orders for bespoke/non-stock lines
* Liaising with design team on ensuring correct artwork for order & sending artwork to be approved
* Managing pre-production approvals
* Managing customer testing and QC/QA requirements & Factory audits
* Ensuring product labelling adheres to testing requirements
* Managing repeat orders with customers and rebuys. Updating customers on their stock holding to prompt customers for call offs & re-orders with the factory- London
* Creating product ranges briefed by customers alongside Account Managers
* Wide knowledge of materials and capability of Far East factories to be able to communicate complex product development with customers and specific high expectations and requirements
* Adhering to each individual customers specific sealing process and liaising between factory and customer to ensure changes to product have been made and approved
* Providing customers with up-to-date factory information and annual audits Completing customer product spec forms for each product line sold including a full breakdown of materials, composition & proof of eco credentials
* Ensuring all stages of critical path is met and timelines adhered to
* Resolving quality control issues which may arise
* Customer on boarding
* Use customer specific online portals to manage orders in their system
* Product pricing – determine correct duty / estimated shipping cost for sales team
* Attend customer online portal training sessions & customer meetings
* Order packaging (barcodes/swing tags etc) for relevant orders
Key skills & Experience of the Sales Co-ordinator
* Minimum 2/3 years proven track record in a similar role with a retail / wholesale background.
* Experience of working with high-level retailers
* Understanding of the product development cycle from Far East factories
* A solid analytical approach to decision making.
* Customer experience led approach to enable growth and create opportunities.
* Positive outlook and confident can-do attitude.
* Excellent communication skills both verbal and written.
* Able to effectively challenge internal and external stakeholders backed up by data.
* Confident presentation skills to peer group and business colleagues.
* Ability to prioritise, multi-task and work to deadlines.
* Ability to work as part of a team and on own initiative.
Benefits
* Pension Scheme
* Eye care scheme
* Cycle to work scheme
* Day off on your Birthday
* Enhanced Maternity/Paternity pay
INDLS
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