Are you passionate about improving customer journeys and experiences? Do you thrive on turning complex business needs into actionable insights? If so, we want to hear from you!
We are looking for a Business Analyst working across commercial companies with a particular focus on improving customer service. This is a fantastic opportunity to shape how we understand and enhance the customer journey across our services.
Where will I be working?
Attached to our offices based in Northwich, this is a flexible role with visits as required to the designated local office.
What You'll Be Doing:
* Collaborating with stakeholders to define and document business needs and scope.
* Using a variety of techniques to elicit, analyse, and document requirements for large and complex change initiatives.
* Mapping and analysing customer journeys to identify pain points and opportunities for improvement.
* Leading change management activities and evaluating the impact of process improvements.
* Supporting the delivery of customer‑focused transformation projects using Agile methodologies.
Essential Criteria:
* Proven experience as a Business Analyst focusing on customer journey and experience.
* Strong stakeholder engagement and communication skills.
* Proficiency in tools such as Power BI, Excel, JIRA, and UML.
* Experience in process transformation, data reporting, and Agile/Scrum or Kanban environments.
* A valid driving licence is preferable, as our offices are not easily accessible via public transport.
Desirable:
* Experience in a similar industry or business environment.
* Knowledge of SSRS and data warehousing concepts.
* Bachelor's degree in a relevant field.
What does RMG have to offer you?
* 27 days holiday plus all Bank Holidays.
* Option to buy/sell up to 5 days annual leave each holiday year.
* Life Assurance Cover.
* Free Healthcare cashback Plan.
* Sponsorship for study and professional qualifications (up to 4 study days).
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
* Access to Our Place Rewards programme with discounts, vouchers and cashback.
Equal opportunities and support
We are committed to creating an inclusive and accessible recruitment process. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.
Armed Forces
Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran, cadet instructor or military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.
Neurodivergent
Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We follow robust safeguarding policies and procedures, conduct pre‑employment checks, and expect all employees, volunteers and contractors to uphold high standards of safeguarding and accountability.
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