Salary: £26,000 - 27,000 per year Requirements: Experience in a helpdesk or MSP environment Knowledge of Microsoft 365 Knowledge of Active Directory / Entra ID Basic networking knowledge (DNS, DHCP) Understanding of backups, security tools, and hardware troubleshooting Desirable: VoIP and RMM tools experience Desirable: Cybersecurity solutions experience IT Support experience: 2 years required Ability to communicate effectively in English Work authorization in the United Kingdom required Responsibilities: Act as first point of contact for support requests via phone, email, and ticketing system Log, prioritise, and manage support tickets Provide 1st line support, including password resets and access issues Troubleshoot Microsoft 365 issues Address basic network issues Carry out remote diagnostics and escalate issues where required Perform daily checks, such as backups and alerts Assist with device setup and small projects Attend customer sites when required Technologies: Active Directory Hardware Support Microsoft 365 Network Security Office 365 More: We are a friendly, growing Managed Service Provider (MSP) in Mold, North Wales, looking for a customer-focused 1st Line Support Engineer to join our busy Service Desk team. This full-time role offers working hours from Monday to Friday, 08:30–17:30, with no out-of-hours work required. We provide a company vehicle for site visits and offer a salary range of £26,000 - £27,000 per year. Our benefits include a company pension and on-site parking. We are dedicated to providing real opportunities for our team members to learn, develop, and progress their careers. last updated 13 week of 2026