Overview
GRUNDFOS, Edinburgh, Scotland, United Kingdom
Field Service Engineer role at GRUNDFOS in Edinburgh, Scotland, United Kingdom. This role is responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers' requests in an efficient and professional manner.
You would need the ability to disassemble, inspect, trouble-shoot, repair and replace parts, along with being able to reassemble pumps and pump systems.
Responsibilities
* Disassemble, inspect, troubleshoot, repair and replace parts; reassemble pumps and pump systems.
* Advise the customer about shortcomings in the total system (preventing problems and offers a solution to these problems).
* Identifying and providing solutions for service and warranty matters (special consultation with technical support may be required).
* Preparing clear and complete service reports and ensuring that these are submitted on time (warranty claims, working hours FAS etc.).
* Registering the identified product quality issues in the systems.
* Assisting in project execution – installation support, commissioning etc
* Executing agreed maintenance services and SLA for service agreements.
* Provide feedback of relevant information to the respective stakeholders.
* Prepare inputs for quoting out-of-warranty repairs.
* Continuous learning and development to build up hands-on service capability.
* Master the use of service tools and equipment.
* Live the Grundfos's core values and take responsibility for your own actions, colleagues, partners and customers.
* H&S awareness (shown through Hazard observation, risk assessment accuracy and safe system of work).
What you need to apply
The ideal candidate would have experience in the industry or comparable environment, a good knowledge of pump technology and ideally a technical education of electrical/mechanical engineering. Experience of working on diesel engines would also be desirable.
You also need
* Ability to work with processes and on projects
* Adaptable to change
* Accountable
* Sales mindset
* Business understanding
* Hands-on service
* Troubleshooting and diagnostic failure
* Service tools and systems utilization
* Digital literacy
* Communication skills, with various stakeholders and customers
* Time management
* Acts as a trusted advisor internally (Delivery Support, Service Sales, Sales PUs etc.) and externally (End users, Customers; ASPs)
Why Grundfos?
Grundfos is the world's leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our aim is to pioneer solutions to the world's water and climate challenges and improve the quality of life for people. We value innovation as an obligation and believe that the impact we make extends beyond short-term profit. By becoming part of our united team, you too can drive this change in any role.
Benefits
* Trusting, collaborative and friendly culture
* Endless learning possibilities
* International environment that value work-life balance
* Flexible working hours and a wide range of employee benefits and discounts
* Access to internal training and great opportunities for individual development
* Company van and tools
* Door to door payment
* 25 days holiday + bank holidays
If this job sounds appealing to you, please send your resume and motivation letter by applying.
We look forward to hearing from you.
Additional details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Industrial Machinery Manufacturing
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