1. Gain experience in a role where you can assist leading a team
2. Great internal progression opportunities to manager positions
About Our Client
Based in the heart of London, the client is a growing retail company with the customer care team in luxurious offices encouraging a fantastic culture. The client has been expanding and exploring into new markets recently so need a team leader to help supervise the team.
Job Description
The responsibilities of a Customer Service Team Leader:
3. Assist the team in answering both inbound and outbound calls.
4. Help customers in an approachable and friendly manner.
5. Up-sell and cross-sell products to customers.
6. Assist with the running of the customer service team when necessary.
7. Track KPI targets and help strategies on how to achieve these.
8. Help represent the company image and brand.
9. Keep track of customer order processes.
10. Help solve any customer queries or complaints when necessary.
The Successful Applicant
The successful Customer Service Team Leader:
11. Have experience in a retail role.
12. Have an independent mind with fresh ideas and the ability to think on your feet to offer solutions.
13. Have experience in achieving KPI targets.
14. Experience in senior customer service positions.
15. Computer and Excel literate.
16. Professional ad flexible attitude.
What's on Offer
What is on offer for a Customer Service Team Leader:
17. A great starting base salary.
18. A generous discount off the company product line.
19. Great working culture with organised team socials.
20. Fantastic opportunity to work for a growing global business.
21. Opportunity to work in central London.
22. Hybrid work offered after initial training.