What you’ll be doing:
* Lead a team of managers to ensure every customer has a great experience in-store, from checkouts to the petrol station.
* Plan for upcoming key trading activities and events by collaborating with the store leadership team.
* Take full accountability for the store in the absence of a store manager, role model high standards, and coach for efficiency across the store.
* Manage operations at checkout areas, including manned and self-scan, petrol stations (if applicable), and back-of-house services.
* Handle people management tasks such as performance management, capability development, disciplinary actions, scheduling, and payroll accuracy.
What makes a great Lead Customer Experience Manager:
* A passionate leader ambitious for customers and colleagues, fostering growth within their team.
* Experience managing managers in a fast-paced, customer-facing environment.
* Comfortable managing independently in the absence of senior management.
* Driven to achieve high performance with a focus on efficiency and engagement.
* Confident in data analysis, KPI interpretation, and performance improvement.
* Committed to inclusivity, building diverse and welcoming teams.
* Capable of managing disciplinary, performance, and employee relations issues up to dismissal.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and on paydays at Argos.
* Annual performance-based bonus scheme.
* Free food and hot drinks in stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension contributions matched at 4-7.5%.
* Sainsbury’s share scheme for discounted investments.
* Wellbeing support, including counselling and legal advice.
* Colleague networks and development opportunities.
* Cycle to Work scheme and special offers on various lifestyle benefits.
An inclusive place to work and shop:
We are committed to diversity and inclusion, supporting colleagues through various initiatives, training, and development pathways. We aim to create a welcoming environment for all customers and colleagues. For more information, please visit here.
Reasonable adjustments: If you need support during the application or interview process, please let us know.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness, passion for service, and opportunity awareness. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making shopping rewarding for customers and fulfilling for colleagues. This is how we bring our purpose to life, one action at a time.
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