Why LNER?
We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.
Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
Are you ready to take ownership of the critical systems that power a dynamic and growing business? We're looking for a technically skilled and proactive individual to ensure the smooth and efficient operation of our IT infrastructure, hardware, and software environments.
In this key role, you'll provide expert 3rd line support to the IT Service Delivery team and wider business, playing a pivotal role in maintaining, improving, and evolving our IT landscape. You'll work closely with suppliers and internal teams to introduce new systems, deliver innovative solutions, and support strategic business initiatives—making a real impact every day.
Within this role you'll be involved in;
* Maintain and Enhance IT Services: Plan and manage routine maintenance and continuous improvements for IT infrastructure, advising on risks, benefits, and contributing to business cases and financial plans.
* 3rd Line Support and Problem Solving: Investigate and resolve complex technical issues, working independently and with suppliers to identify, test, and implement effective solutions.
* Technical Consultancy and Leadership: Provide expert IT consultancy to business teams, lead or participate in complex projects, and take responsibility for the quality and timely delivery of technical outcomes.
* Solution Design and Implementation: Develop innovative, cost-effective, and agile technical solutions aligned with business needs and IT policy. Lead technical design, build, and testing phases of projects.
* Service Improvement and Innovation: Continuously evaluate new technologies and recommend improvements to enhance the effectiveness, efficiency, and reliability of IT services and platforms.
* Collaboration and Relationship Management: Build and maintain strong relationships across IT, business teams, and key suppliers to ensure cohesive working relationships and effective service delivery.
* Infrastructure Performance and Continuity: Ensure high availability, performance, and scalability of infrastructure through proactive monitoring, capacity planning, and service continuity strategies.
* Standards, Documentation, and Governance: Develop and maintain technical standards, documentation, and best practices. Participate in peer reviews and ensure adherence to change management and IT policies.
* Vendor and Supplier Engagement: Work closely with third-party vendors to deliver solutions and follow recommended best practices for system performance and reliability.
* Training, Support, and On-Call Readiness: Maintain secondary competencies and complete relevant training to ensure service continuity. Participate in an on-call rota for priority IT infrastructure issues.
What you'llneed:
Essential skills & experience
* Strong interpersonal and influencing skills, with the ability to build proactive, constructive relationships at all levels—both internally and externally.
* Proven track record in driving change and delivering continuous improvement, with a focus on achieving tangible business outcomes.
* Solid project management skills with experience delivering projects on time, within budget, and aligned with objectives—ideally supported by formal certification.
* Clear and confident verbal and written communication and presentation skills.
* High level of numeracy, strong analytical thinking, and a calm, solutions-focused approach under pressure.
* Comfortable taking accountability and working independently in a fast-paced, evolving environment.
* Understanding of company operations, with knowledge of core business and rail industry systems being advantageous.
Technical qualifications and skills
* Degree in an IT discipline (or equivalent experience), with ITIL certification preferred.
* Hands-on experience with:
o Microsoft technologies (including Active Directory)
o Core understanding of networking and firewalls
o AWS, Azure and Oracle cloud platforms
o IAC, Terraform and GitHub
* Skilled in server builds, configuration, and infrastructure standards.
* Experience leading technical evaluations, formulating technical policy, and managing delivery of new IT solutions.
* Demonstrated ability to resolve complex technical issues, including coordination with third-party suppliers.
What you'll get:
* Free travel on LNER + 75% off other companies' tickets (for you & dependents)
* Discounted international train tickets (after one year's service)
* 50% discount on LNER tickets for friends & family
* Generous pension scheme
* Annual cycle to work schemes
* Discount, savings and cashback scheme from top retailers
* Health & wellbeing schemes and discounts
* Host of training opportunities to help further your career
* Rewards & awards to recognise when you shine
What we believe:
To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.
We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!
Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.
Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.
Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.
What next?
Start your journey here - Apply now!
Disclosure and Barring Service(DBS) Check
If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.
Medical screening
We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability.Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.
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