This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC).
We currently have an opportunity for a Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), where we provide a first‑class, efficient, pro‑active and patient‑focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the Urology team.
You will need to be confident working within a team in a fast‑paced environment and have good IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
Main duties of the job
The role will provide comprehensive administrative support to the Clinical Team.
You will support the CAT in the delivery of a patient‑focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post benefits from previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but this is not essential, using multiple computer systems and managing data (electronic and paper based).
Knowledge of the 18 week pathway would also be beneficial.
Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Qualifications
* NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
* Experience of using full range of IT systems including accurate data entry, typing and checking skills
* Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Skills, Knowledge, Abilities.
* Experience of using Microsoft Office, including Word and Excel
* Experience of working in a multidisciplinary team
* Customer Care experience
* Experience of handling patient/customer queries
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Experience of working in a healthcare setting
Experience
* NHS Admin Experience
* Experience of arranging appointments and/or admissions
* Experience of working with patients and providing information regarding their appointments or treatment team
* Understanding of patient priorities and performance targets related to appointments and waiting times
* Experience of handling complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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