Team Manager - North Tyneside Recovery Partnership
Location: 2nd Floor Customer First Centre, 16 The Forum, Wallsend, NE28 8JR
Working Hours: 37 hours per week - Monday to Friday between 09:00-17:00
(May be an occasional evening, depending on services needs)
Contract Type: Permanent
Salary: £31,030 - £41,980
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the role
We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership.
This all-age service supports residents across North Tyneside and is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough. It provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use.
Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery, build recovery capital, and support long-term positive outcomes.
As Team Manager, you will play a key role in leading and coordinating the service. Working closely with the Area Manager, you will oversee performance, lead key workstreams, and ensure delivery is safe, effective, and aligned with contractual and commissioning requirements.
This is a hands-on leadership role, combining operational oversight with staff management, service development, and partnership working.
What you will do
1. Lead and coordinate the day-to-day delivery of the service
2. Line manage, supervise, and support staff to deliver high-quality interventions
3. Monitor and report on Key Performance Indicators (KPIs) and service outcomes
4. Lead on allocated workstreams and support continuous service improvement
5. Ensure compliance with safeguarding, risk management, and organisational policies
6. Oversee referrals and ensure appropriate access to the service
7. Maintain accurate data, reporting, and performance systems
8. Build and maintain strong relationships with external partners and stakeholders
9. Manage resources effectively, including staffing, rotas, and service delivery needs
10. Support recruitment, training, and development of staff
11. Deputise for senior management where required
What you will need
Essential
12. Experience managing or supervising teams within health, social care, or recovery services, or strong demonstrable leadership potential with readiness to progress into a management role
13. Experience overseeing frontline services and supporting individuals with complex needs
14. Ability to monitor KPIs, analyse data, and drive service improvements
15. Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
16. Strong organisational skills with the ability to manage competing priorities and meet deadlines
17. A proactive, solution-focused approach with strong decision-making skills
18. Commitment to delivering compassionate, person-centred support
19. Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards
Desirable
20. Strong understanding of drug and alcohol recovery, including local and national strategies
21. Experience working within a community-based or outreach service
22. Knowledge of safeguarding, risk management, and compliance frameworks
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
23. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
24. Pension scheme with 4.5% employer contribution, matched up to 6.5%
25. Life assurance (3× annual salary)
26. Enhanced sick pay and family-friendly pay
27. Birthday leave and the option to buy up to 5 extra days’ annual leave
28. Professional fee reimbursement for relevant qualifications
29. 24/7 online GP access and Employee Assistance Programme
30. Recognition and long service awards via our and portals
31. £500 bonus
32. Cycle to Work scheme and Credit Union membership
33. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
34. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Closing Date:
2026-04-24