What you’ll be doing
1. Creates a world-class delivery organisation capable of delivering our most complex projects and programmes.
2. Improves the customer experience of project and programme delivery by consistently applying a customer-first mindset. Uses feedback from project journey surveys to drive improvement actions and shares trends across the broader community.
3. Ensures the quality of project and programme delivery across a portfolio of significant revenue value. Supports mobilisation of our most challenging projects and programmes, ensuring strong foundations for success.
4. Maintains visibility across all active programmes and projects, attending internal and external Programme Delivery Boards. Engages with Senior Client Services Lead and Portfolio Leads to understand delivery timelines, key milestones (KOP), dependencies, and risks.
5. Oversees resource capacity and cost transformation, collaborating with the Senior Client Services Lead and Resource Partner to manage the pool of Project Managers. Tracks availability, leave, utilisation, and future capacity requirements.
Essential Skills
6. Project / programme management
7. Performance management
8. Project quality
9. Resourcing
10. Decision making
What we'd like to see on your CV
11. Experience as a Project / Programme Manager, delivering complex solutions for Business customers.
12. Experience of managing and delivering business change
13. Experience of managing others and recruiting Programme & Project Managers
14. Experience of coaching and mentoring others to use best-practice processes, methodologies, and tools to support their way of working.
15. Experience of managing a team of programme and project managers.
Benefits
16. Competitive salary
17. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
18. On-call allowance (Depending on role requirements)
19. 25 days annual leave (not including bank holidays), increasing with service
20. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
21. World-class training and development opportunities
22. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
23. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
24. 24/7 private virtual GP appointments for UK colleagues
25. 2 weeks paid carer’s leave
26. World-class training and development opportunities
27. Option to join BT Shares Saving schemes.
28. Discounted broadband, mobile and TV packages
29. Access to 100’s of retail discounts including the BT shop
#LI-Onsite
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.