This job description covers the requirements of a Facilities Manager. This role is an entry‑level FM role defined by the experience, training, and qualification within the sector. A Facilities Manager employed by Lambert Smith Hampton (LSH) is expected to work towards a professional qualification (Affiliate IWFM or Associate IWFM) during the first two years of employment. It would be expected that a Facilities Manager will work towards promotion to Senior Facilities Manager in time whilst gaining the correct experience and competency. The role includes the management of a portfolio of properties and the delivery of the agreed services to each site according to the Property Management Agreement, and to deliver a consistently high standard of Facilities Management service within a predefined scope to unmanned properties, whilst working collaboratively with wider Commercial Property Management colleagues. To coordinate the operational day‑to‑day aspects of building management including the management of contractors organising planned and unscheduled maintenance and reactive works, all in compliance with LSH's risk management processes and practices. To act as the first point of contact for tenant queries and escalation from the Service Desk. The use of LSH's CAFM systems is included within this role to manage portfolio risk, Health & Safety, statutory compliance activities and overall contractor performance.
Responsibilities
* Develop and maintain collaborative relationships with property managers, colleagues, contractors, tenants, and occupiers.
* Display customer‑centric behaviours that focus on providing the highest quality of service.
* Liaise regularly with all tenants to keep them informed of actions, work and activities associated with the day‑to‑day running of the building.
* Refer all tenancy issues to the Estate Surveyor/Property Manager.
* Produce a draft service charge budget to reflect the estimated running costs of the property, including correct allocation of costs to allow direct recovery.
* Raise work orders and code and authorise payment of invoices.
* Inform the responsible Estates Surveyor/Property Manager immediately where tenant activity has the potential to breach occupational lease agreements.
* Undertake regular property inspections and produce inspection reports.
* Ensure tenants are aware of and utilise fully the Service Desk facility.
* Identify works that should be managed in accordance with the requirements of the CDM regulations.
* Manage all aspects of contractor day‑to‑day activities at site, including Health and Safety in the common parts.
* Ensure that the appropriate risk assessments are undertaken by Ligtas.
* Interface with ELogbook and the ELogbook Service Desk to ensure correct operation of the designated CAFM system.
* Update relevant information on sustainability platforms for applicable sites under their control.
* Follow all LSH HR procedures, including absence, sickness, expense claims and performance reviews.
* Respond to and resolve any complaints within a minimal timescale, communicate regularly with all parties, and recommend process or service improvements as relevant.
Qualifications
* Previous Managing Agent experience in a similar role is preferred, but not essential.
* Previous FM experience or background in a related FM discipline.
* Working towards an Affiliate IWFM or Associate IWFM qualification (professional qualification to be gained within two years of appointment).
* Some Health & Safety experience and preparedness to undertake the IOSH certificate within six months of appointment.
* Ambition to progress in FM long term.
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