Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full‑time / 37.5 hours per week / Mon – Fri
Hybrid: You are expected to come into the office 2‑3 days each week, for at least 8 days per month. Work with your line manager to understand expectations for your role.
What You’ll Do
Lead the sourcing, transformation, and governance of network data across the Network Quality, Customer Experience and Insights (NQCXI) team, ensuring data engineering capabilities support strategic decision‑making, operational efficiency and quality outcomes.
Who You Are
* Automate data ingestion and processing pipelines to support real‑time performance monitoring and CX analytics, reducing manual effort and improving insight velocity.
* Maintain and evolve diagnostic platforms that enable root‑cause analysis of network‑related CX issues, integrating data from multiple sources including OSS, CEM, and customer feedback systems.
* Collaborate with cross‑functional teams (e.g. IT, Data Science, Network Operations) to ensure tools are interoperable, secure and aligned with enterprise architecture standards.
* Establish governance protocols for tool usage, data integrity and model validation to ensure consistency and reliability of insights across NQCXI.
* Lead continuous improvement initiatives by incorporating feedback from users and stakeholders into tool enhancements and framework refinements.
* Provide technical leadership and mentoring to junior analysts and developers working on NQCXI tooling, fostering a culture of innovation and accountability.
* Leverage modern big data technologies and practices (distributed computing, cloud‑native analytics, machine learning frameworks) to enhance scalability, accuracy and speed of built solutions.
What We Offer
Great pay, bonus, up to 28 days off plus bank holidays, paid time for charity work, personalised benefits such as discounts, vouchers, a pension plan and learning tools.
Need to Know
We are regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
If you require any reasonable adjustments or have an accessibility request as part of our recruitment journey, please refer to the accessibility section of our careers website.
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