Inspire Resourcing are currently recruiting for a Workload Planning Controller for a well-established company based in Belper. Duties: * Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving maximum efficiency by overseeing, optimising, and monitoring the planned workload. * Scheduling accurate downtime diary management to control and manage field and contact centre resource and workload. * Responsibility for diary housekeeping and maintenance of planned workload, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms. * Utilising information collated from data sets, dashboards and workstreams to support diary management across the field and contact centre teams. * Working within process to secure accurate links between data management and operational scheduling of workload by type. * Liaising with both the field and contact centre Management team to make resource recommendations and ensuring scheduled compliance is achieved. What we’re looking for: * Previous experience using an automated scheduling platform is required. * A proven track record of utilising data and reports to drive operational scheduling. * Skills in the diary management of resource and workload. * Excellent written and verbal communication skills are required. * Candidates should be educated in Maths and English at a minimum of grade 4 level or equivalent and be proficient in MS Excel. Full Time, Permanent Salary up to £32k plus bonus