Supervisor - £13.83 per hour - 14 hours per week
Address: Frankley Services, M5 between Junction 3 and 4, Illey Ln, Birmingham, B32 4AR
Benefits
* £1,000 retention bonus
* Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
* Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
* Fabulous development opportunities including funded qualifications, leading to the next step in the management team
* Retention bonus payable subject to completion of KFC's Shift Leadership Programme, payment made in two 6‑monthly instalments and pro‑rata based on start date on contract
Responsibilities
* Leading your teams to achieve and deliver excellent brand standards and customer service
* Maximising profit by driving sales and controlling costs
* Processing stock counts and orders
* Partnering with the leadership team in setting targets for the team to achieve
* Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
* Taking ownership of customer feedback, responding appropriately in a timely manner
* Supporting the team with preparing food and refreshments
Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.
You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.
Qualifications
* Previous experience of leading or supervising a team highly desirable
* Passion for delivering a memorable customer experience
* Great communication skills and be comfortable making decisions
* Ability to work on own initiative and make reasoned decisions under pressure
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