* Lead, mentor, and motivate the Bookings Advisors to exceed booking targets and deliver outstanding service.
* Drive performance management, coaching, and training to develop a high-performing team.
* Set and monitor KPIs (Speed to Answer, Bookings, Compliance, etc.) to ensure efficiency.
* Ensure a customer-first approach, handling queries and complaints effectively.
* Oversee scheduling, staffing, and rota planning to maintain full operational coverage.
* Implement CRM best practices, ensuring accurate customer data management.
* Work collaboratively with other departments to resolve operational issues.
* Conduct regular performance reviews and 1:1 coaching sessions.
* Drive recruitment, onboarding, and development of new team members.
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