It's more than a job When you work in Freight Logistics and Operations at KuehneNagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At KuehneNagel, our contribution counts in more ways than we imagine. ? In this role, you'll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise. How you create impact Process consignment orders via email, phone, and our online booking portal, including routing, service classification, deadline setting, and job order creation. Manage the green-light approval process for consignments destined for non-EU locations. Provide continuous shipment status updates, including follow-ups on customs delays, flight issues, PODs, additional charges, and resolutions. Monitor and action client communications through shared mailboxes. Track and trace consignments, ensuring timely and accurate updates throughout transit. Calculate and arrange temperature-controlled packaging and logger requirements. Ensure full compliance with company policies, procedures, and quality control standards. Collaborate with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries. What we would like you to bring Experience in specialist biopharma courier operations or related courier/freight logistics (import/export/warehouse/transport). Strong customer service background with the ability to build and maintain client relationships. Excellent understanding of world geography, time zones, and transit milestones (COB/POD). Knowledge of temperature-controlled packaging solutions and pharmaceutical import/export regulations. Strong problem-solving, negotiation, and teamwork abilities, with the capacity to work effectively under pressure. Excellent communication, time-management, decision-making, and organisational abilities. Flexibility, initiative, and the ability to lead or motivate others when required. What's in it for you If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory KuehneNagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At KuehneNagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.