Overview
We are looking for a Workplace Facilities Coordinator, to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
Responsibilities
* Set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
* Work in a team that constantly communicates together and keeps each other updated in relation to all areas within the business.
* Ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and breakout areas; report any issues to the floor leads/Client.
* Be the first point of contact for facilities management related issues and log calls on behalf of building occupants, ensuring they are directed to the correct department.
* Have regular communication and monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works; log and chase work orders on behalf of the client.
* Maintain a visible presence on the floor, actively inspecting shared areas to ensure they are kept clean and tidy and proactively assisting building occupants.
* Play an active role during Fire Emergency procedures in line with the building procedure.
Qualifications and Skills
* Proven experience in a strong customer service environment with high quality interpersonal skills and excellent written and spoken communication skills with individuals and groups.
* Self-disciplined with the ability to work on own initiative and make decisions without referral to the line manager.
* Experience in using CAFM systems – logging jobs, running reports, raising purchase orders, etc.
* Flexible and adaptable approach, good problem‑solving skills, and the ability to deal positively with conflict situations.
* Attention to detail, standards-focused, methodical and organised.
* Computer literacy with Microsoft Office (Word, Excel, PowerPoint, Outlook); ability to support printing and audio-visual solutions.
* Formal Health and Safety qualification (e.g., IOSH) is desirable.
#J-18808-Ljbffr