Job title: Utilities Coordinator Location Manchester (3/4 days in office) Employment Type: Full Time, permanent Reporting to: Head of Operations Role Overview The Utilities Coordinator is responsible for managing and coordinating utility services across our property portfolio (currently over 2,000 properties). The role involves setting up and closing utility accounts, liaising with suppliers, resolving bill queries and maintaining accurate records. The Utilities Coordinator will work closely with internal teams to ensure smooth day to day running of utilities, minimise void-period costs and resolve tenant queries in a timely manner. Key Responsibilities Utilities Invoice Management Management of all utility accounts (electric, gas, water and council tax) across residential lettings portfolio. Set up accounts for void periods and ensuring bills are accurate. Close accounts when tenants move in. Review and approve utility invoices for payment. Monitor utility accounts that are on pre-payment meters and ensure a consistent level of credit is maintained. Maintenance of Meter Records Work with the on-site team to update internal databases / spreadsheets with consumption data to assist with consumption reporting. Maintain list of all meters, ensuring up to date information around location, type and serial numbers. Internal / External Communication Coordinate with the Facilities and on-site teams for meter readings, resolving meter issues and helping schedule meter upgrades. Work closely with the Finance team to ensure invoices are paid in a timely manner and costs are accurately posted and forecasted. This will include regular meetings and a review of missing invoices. Communicate with councils and utility providers to set up / close accounts, resolve issues and ensure we’re on favourable rates. Share occupancy reports where we have landlord supplier meters for the property. Reporting Help report on usage and build ad hoc reports where required. Report on meter types and upgrades as we move the portfolio over to S2 meters. Any other duties as reasonably required Experience and Qualifications Previous experience working with utilities for a lettings agent Strong Excel and data management skills Excellent attention to detail Effective prioritisation and time management skills Proactive and solutions focused Strong communication skills, both written and verbal Previous experience working with utilities databases to help improve our current processes would be desirable Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. All Ocasa colleagues are expected to demonstrate our values in their ways of working. Considered We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic Empathy is key to creating a culture that’s open, supportive, and kind. Whether it’s working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you: recruitment@ocasahomes.co.uk