Reports To Service Department Maintenance Controller
Job Overview
Play a pivotal role in ND Brown's success and growth, coordinating our planned maintenance across the UK with external providers, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team.
Responsibilities and Duties
· Respond to email and phone enquiries in a positive and professional manner
· Engage with the client base regarding all aspects of vehicle maintenance bookings
· Ensure all paperwork is checked and filed for all service, repair and maintenance activities
· Process all commercial vehicle compliance paperwork and documentation
· Liaise with HGV mobile mechanics daily, ensuring they have all the customers' needs in order for the work required
· Organise the movement of parts, both collecting and/or delivering, for the HGV mobile mechanics and our customers, ensuring the best rates on these parts
· Support the preparation and sending of client reports
· Book, schedule and monitor the HGV mobile mechanics workload in the most effective and efficient way possible
· Help and support as and when requested in the breakdown operations team
Experience/Skills
· Commercial Vehicle Maintenance and Service experience, knowledge, and understanding Is preferred.
· Excellent customer communications skills, both written and verbal.
· Strong organisational skills.
· Ability to work closely within a small team, supporting colleagues on a day-day basis.
· Strong Computer skills.
· Proficient Microsoft Office user, especially Excel.
· Ability to work efficiently under pressure.
· Knowledge of HGV industry desirable..
Working Hours
Monday – Friday, 8:00am – 5:00pm. (Full time)
Benefits
Company pension scheme.
Free Parking
We are an Equal Opportunities Employer. We believe in treating everyone fairly and recruit based on job related qualifications and abilities only, without regard to age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Work Location: In person