We are looking for a Customer Support Coordinator to join our team in Sheffield to support customers who have a range of needs and are at risk of being homeless. You will work across our scheme to support customers with the continued, safe provision of accommodation in our schemes.
You will work closely with customers to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area. A car is essential for this role; you will receive a car user allowance and mileage expenses.
The role will involve working with a small caseload of customers, group employees and outside agencies and professionals to deliver a holistic service of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system.
You will be responsible for the maintenance of the scheme, including carrying out risk assessments and other health and safety monitoring, and working closely with the housing management team regarding repairs, voids and maintenance.
This post is subject to a satisfactory Disclosure and Barring Service check.
Experience working in potentially challenging situations; resilience is a key characteristic. Ideally, local knowledge to share with our customers.
Good knowledge of housing management best practice, letting procedures and tenancy compliance. Previous experience supporting a vulnerable client group is imperative.
Confident IT user and communicator capable of influencing in a positive manner when required. Knowledge of the benefits system desirable but not essential.
A full driving licence and access to own vehicle is an essential requirement for this role.
An enhanced DBS check is mandatory for this position.
We are committed to diversity and inclusion. We offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know.