Overview
Are you highly organised, tech-savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This is a key role supporting the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.
Responsibilities
* Manage the Estates helpdesk system, prioritising and assigning jobs.
* Maintain data quality and support compliance reporting.
* Assist with general administration including finance, maintenance and facilities.
* Support record keeping and digitisation of departmental documents.
* Generate helpdesk reports and support KPI analysis for service improvement.
Qualifications
* Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
* GCSE English and Maths at grade C/4 or above.
* Experience in an administrative role within estates or education.
* Proficient in Microsoft Office, especially Excel.
* Strong communication, organisational and problem-solving skills.
Benefits
* Competitive salary
* 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
* Professional development opportunities.
* Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
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