Specification Technician £32,960 33 Days Annual Leave Leading Business Healthcare Career Progression! The Company We are working with a market leader who are experiencing significant growth. They have a large product portfolio, exciting developments amongst their customer base, and an ongoing roadmap towards further growth and success. As such they are looking for a Specification Technician to join their team. The Specification Technician Role You will be joining the Technical Department who provide in-house and on-site technical support across the business to support the correct specification, monitoring and delivery product guarantees. The team is responsible for ensuring that the service levels of guarantees are upheld and for helping internal colleagues, external clients and customers with technical related-queries. Key Accountabilities for the Specification Technician * Maintain specification-related policies and SOPS, ensuring changes are communicated to internal customers. * Tend to specification related projects and map them onto the planner board. * Monitor the design services email inbox regularly, ensuring all specification requests are dealt with professionally and timely, prioritising tasks as instructed by the line manager. * Liaise with staff, contractors and clients regarding technical information or issues with products, resolving queries professionally and timely in accordance with KPI's * Provide excellent customer-focused service, consistently meeting and exceeding customer expectations. As an employee you will be expected to: * Ensure you full understand the company and department business plan and how these impact your day to day responsibilities. * Always maintain a smart and professional appearance and ensure that you wear suitable personal protective equipment during onsite activities provided by the business. * Liaise with your line manager to ensure you understand your objectives and goals. * Liaise and communicate with internal colleagues positively and proactively. * Minimise complaints and when they do arise, ensure they are dealt with as efficiently and effectively as possible. * Ensure that internal and external communication is always professional, polite, informative and helpful. * When dealing with difficult situations, seek guidance from your line manager. Never lose control or make it personal. * Conduct yourself appropriately when representing the company in a professional or sociable environment. Qualifications needed for the Specification Technician * Education to GCSE level grade A-C or equivalent (Essential) * Roofing, construction or business related qualification (Essential) * Degree, relevant professional qualification or equivalent (Desirable) * A CAD related qualification (Desirable)