Network Operations Specialist (Previous Relevant Experience Required), Doncaster
Join our Engineering Team at Telent and be empowered to innovate and develop solutions alongside technical experts committed to making a difference. Be part of a high-performing team handling complex and critical work that helps keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician role involves providing administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This position requires working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets based on customer reports.
* Process Service Requests.
* Assign and dispatch tickets to support and engineering teams, and other service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with relevant providers and teams.
* Communicate network incident updates to customers.
* Collaborate with utility companies during power outage issues affecting the network.
Who You Are:
Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Excellent communication skills and ability to liaise with all levels of seniority.
* Proficient in Microsoft Office applications.
What We Offer:
A diverse career at Telent across multiple sectors, roles, and technologies, offering opportunities for growth, skill development, and impactful work. We are committed to fostering an inclusive culture that values diversity and encourages everyone to be authentic and thrive.
Additional Benefits:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts on cinema, dining, and shopping through Telent Reward scheme.
Learn More About Telent:
Watch our Telent Video!
We are dedicated to creating a diverse and inclusive environment where everyone can belong, be themselves, and reach their full potential. Our teams mirror the diverse communities we serve.
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