Choose Well - Choose WWL
Job overview
The Healthcare Support Worker will work as part of the ward team with supervision of registered practitioners to provide effective, safe patient focused care at all times.
Contribute to the development of the care environment with a positive, professional attitude.
Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.
To support the smooth running of the ward and ensure patients, relatives and carers are dealt with in a friendly and efficient manner.
You will ensure that policies and guidelines are adhered to.
Main duties of the job
To deliver care as delegated by registered staff in a manner conducive with promoting independence in clients.
To work at all times in accordance with Trust policies, procedures including service specific protocols.
To provide high quality sensitive and competent care for patients.
To assist the registered therapists in the preparation of treatment materials and equipment.
To deliver information as directed by registered clinicians giving written and verbal advice to ensure that the patient is fully informed and understanding of investigation processes.
To provide aspects of social care, for example domestic duties as directed by registered clinicians.
To maintain accurate patient care records in accordance with Trust guidelines for records and record keeping.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
• To deliver care as delegated by registered staff in a manner conducive with promoting independence in clients.
• To work at all times in accordance with Trust policies, procedures including service specific protocols.
• To provide high quality sensitive and competent care for patients.
• To assist the registered therapists in the preparation of treatment materials and equipment.
• To deliver information as directed by registered clinicians giving written and verbal advice to ensure that the patient is fully informed and understanding of investigation processes.
• To provide aspects of social care, for example domestic duties as directed by registered clinicians.
• To maintain accurate patient care records in accordance with Trust guidelines for records and record keeping.
• To be involved in aspects of progressive information technology, i.e. inputting data on EPR and communication tools as appropriate to practice.
• To carry out administration duties e.g. monitoring equipment stock and ordering as needed in line with recommended level.
• To ensure information is accurate and up to date for future reference and complies with the GDPR and HFEA.
• To have a base level knowledge of infertility.
• Follow individual care and treatment plans, with indirect supervision, for patients according to needs identified by registered clinicians.
• To ensure that care plans are adhered to and any changes in the patient’s needs are reported to a registered clinician immediately.
• To record interventions in a single patient record, ensuring that entries meet Trust and departmental guidelines.
• To maintain an accurate up to date record of work based interventions by recording this information in the patients HFEA written notes.
• To support administration team when necessary by assisting with maintaining supply of patient information and management of patient records.
Person specification
Qualifications
Essential criteria
1. Effective level of numeracy and literacy skills
2. Effective communication skills - written and verbal
3. NVQ Level 2 in Health and Social Care
Knowledge
Essential criteria
4. Effective understanding of confidentiality
Skills
Essential criteria
5. Proven ability to remain calm under pressure
6. Proven ability to demonstrate compassion/empathy/help others
7. Effective team player
8. Effective customer service skills
9. Ability to deal with people from all backgrounds
Additional
Essential criteria
10. Proven ability to be flexible in your approach