We have partnered with a well-established payment solutions company with 30 years of experience in the industry, currently seeking a Customer Service Representative to join their welcoming team. The ideal candidate will have exceptional customer service skills, be confident and outgoing, with excellent communication abilities. This is an excellent opportunity to join a rapidly growing business with lots of room for progression!
You will be the frontline of client communication, providing the best advice and promoting the benefits of the client's range of products in line with agreed parameters. You will probe to understand potential clients' requirements and skillfully handle objections via email and live chat. Your ultimate goal is to convert warm leads through these channels to maximize revenue, while providing unrivaled customer service.
OTE Commission: £4,000
Customer Service Representative Responsibilities:
1. Promoting the benefits of the client's product range to prospective leads
2. Ensuring information is provided in a compliant manner by following company policies and adhering to industry and statutory legislation
3. Handling large volumes of messages and live chats, delivering exemplary customer service
4. Liaising with colleagues, management, internal departments, external agencies, and hirers to resolve queries
5. Responding promptly to customer inquiries, handling and resolving complaints at the enquiry stage
6. Obtaining and evaluating relevant information to handle product and service inquiries
7. Going the "extra mile" by providing excellent service on the products
If you have at least 1 year of customer service experience, please apply now!
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Created on 01/07/2025 by TN United Kingdom
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