Overview
NHSGGC is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role
This is an opportunity to develop your career in Primary Care working with multidisciplinary teams, particularly GP practices, Community Pharmacies, Care Homes and across other care settings.
A Senior Pharmacy Support Worker (Primary Care) has a vital role in helping NHSGGC deliver its Primary Care Pharmacotherapy Services; ensuring safe, effective use of medicines. You will assist pharmacists and pharmacy technicians by undertaking routine tasks. Some of these tasks may require a moderate degree of technical expertise. You will also be required to discuss use of medicines over the phone with patients. Following standard operating procedures, you will coordinate the collection of information, input and analyse data, update clinical records as appropriate and collate information in support of quality medication reviews.
Duration, Location and Working Pattern
* This is an exciting opportunity for enthusiastic and self-motivated pharmacy support worker to join the Renfrewshire HSCP Prescribing Support Team
* This post will predominately be based in the Renfrewshire Pharmacy Hub in Renfrewshire House
* The shift pattern for this post is Monday to Friday, 09:00 to 17:00
Key responsibilities
Team co-ordination duties
To receive referrals for medication reviews or serial prescriptions, be made aware of stock supply issues.
* Act as a point of contact for the pharmacy team e.g. take messages about supply problems, issues with prescriptions and be able to triage the information to the most appropriate member of staff.
Medicines focused role
* Facilitating set up of serial prescriptions and assisted technology services to patients identified by the team. This may include identification of potentially suitable patients subject to an agreed protocol.
* With training, and working under standard operating procedures:
o Set medication review dates and use these to populate pharmacist clinics to ensure appropriate medicines are reviewed
o Review prescription requests coming into practices and triage medication issues to the most appropriate team member
o Collect and collate patient-related prescribing and clinical data from practice computers and/or patient’s notes to assist the team.
* More responsibilities can be found in the attached job description
Knowledge, training, qualifications and/or experience
* Experience of dealing with the public
* Excellent attention to detail
* Experience in an administrative role. Experience in the NHS or a Healthcare role is desirable
* Demonstrate commitment to continuing professional development
* Good knowledge of medicines commonly prescribed in primary care
* Awareness of law and good practice related to prescribing, storage and handling of pharmaceuticals
* Strong motivation, organisation and prioritisation skills to work independently
* Good negotiating and interpersonal skills to work as part of a team
* Excellent written and verbal communication skills (Standard Grade English), showing tact and diplomacy when required
* Excellent computer skills – Word and Excel and ability to learn new systems
* Stress tolerant
* Adaptable and flexible, open to different systems of working and able to identify potential for progress
* Willingness to participate in service development
* Able to maintain confidentiality and work in line with NHS GGC confidentiality policy
* Adhere to the General Pharmaceutical Council Standards for Pharmacy Professionals
* Undertake mandatory training requirements in accordance with NHS GGC policy and procedure
What we offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e-learning and classroom-based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
Contact for informal discussion
For an informal discussion, please contact: Pharmacy Technician Team Lead – Primary Care, Jennifer Glass / Audrey Porte, Jennifer.glass@nhs.scot and Audrey.porte@nhs.scot, 0300 300 0217
Additional information
This post may close early due to the volume of response. Please submit your application form as soon as possible. Details on how to contact the Recruitment Service and the Recruitment Process are available via the Information for candidates page.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub.
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