Umbrella Payroll | Agency Relationships | Inside Sales
We’re working with a well-established umbrella payroll provider looking to hire an Internal Client Relationship Manager to support growth across small to mid-sized recruitment agencies.
This is a telephone and email-led role, focused on building agency relationships, generating referrals, and managing accounts to a high service standard.
The role:
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Develop and grow relationships with recruitment agencies supplying temporary contractors
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Generate new business through outbound calls, emails and referrals
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Manage and grow an existing agency account base
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Handle inbound enquiries from prospective agencies
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Provide guidance to agencies on umbrella services and industry legislation
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Maintain accurate activity and pipeline data on CRM
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Occasionally attend client meetings or hospitality events
Targets & KPIs:
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Minimum 40 outbound calls per day or 2 hours talk time
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Actively manage a prospect base of c.200 agencies
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Grow accounts to 100 first paid contractors per month
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Strong focus on service quality and relationship development
What they’re looking for:
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Proven B2B sales or account management experience
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Comfortable working to call and activity KPIs
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Experience with inside sales / phone-based roles
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Confident communicator with strong relationship-building skills
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CRM experience and good organisational skills
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Self-motivated and target driven
Why apply:
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Join a recognised player in the umbrella payroll market
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Clear focus on relationship-led growth, not just quick wins
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Structured role with exposure to both new business and account management