Support Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London Overview: A global broking organisation (supporting over 250 users in 14 countries) are currently looking for an experience Support Engineer. You will be joining its progressive IT team; working with experienced technical professionals, this role will involve hands on technical exposure and interacting with users across the service desk function and support functions. Roles & Responsibilities: Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team Resolving IT support incidents and service requests within agreed SLA timeframes Recording, ownership, monitoring, tracking, and communication about incidents Investigating and diagnosing incidents escalated from the Service Desk/IT Support Escalating incidents to IT Management/External Vendors Providing desktop hardware and software support Updating Service Desk systems in accordance with internal proceduresSkills & Experience: Solid experience working as a Support Engineer Good experience working with Office365 & Azure AD Experience working with IntunePackage: £30,000 - £40,000 Office based - Chelsea Excellent benefitsSupport Engineer - Shipbroking - £30,000 - £40,000 - Office Based - London