Regional Income Manager
We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio.
Overview
Position: Regional Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20 to 40 percent office based)
Hours: Full time
Contract: Fixed term, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026
About the Role
This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance.
Key responsibilities include:
1. Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m
2. Driving income collection and debt recovery performance against key targets
3. Creating a high performance culture through coaching and development of Customer Account Managers
4. Managing complex arrears cases, working with legal partners, local authorities and external agencies
5. Using data and insight to identify risks, improve outcomes and inform senior decision making
6. Promoting a co...