Overview
SupercityOS | Burnside, Nova Scotia | Hybrid | Full-Time
About SupercityOS: Since 1997, SupercityOS has built its reputation on one idea: technology should work for people, not the other way around. We deliver end-to-end Managed IT Services and Security solutions for thousands of users across a wide range of industries — and we take a security-first approach to everything we do.
The Role: We are looking for an Inside Sales Representative to play a dual role at the heart of our sales operation. Reporting to the Sales Manager, you’ll own a portfolio of up to 25 SMB accounts while also serving as the sales execution lead for our Account Manager’s larger client base — taking point on quoting and Sales Orders, and looping in the right people for scoping and pricing as needed. This role blends relationship management with sales coordination. On any given day you might be nurturing your own accounts, building out a quote for a complex deal, or collaborating with the team to get a Sales Order across the finish line. You’ll be the person who keeps things moving — organized, proactive, and easy to work with. This is a great fit for someone who thrives in a fast-moving environment, communicates clearly, and takes pride in doing the detail work that makes the whole team run better.
What You'll Be Doing
* Own the quoting and Sales Order process across all accounts — both your own SMB portfolio and the Account Manager's larger clients — coordinating with the right people for scoping and pricing as needed
* Serve as a trusted point of contact for a portfolio of SMB accounts, building strong relationships with key stakeholders
* Proactively identify opportunities to better serve clients through upselling and cross-selling — always with their needs in mind
* Monitor account health and flag any risks to retention early
* Track and report on account activity and performance metrics
* Stay current on new technology and IT assets relevant to your clients' needs
* Navigate quoting tools, ticketing systems, distribution websites, and vendor portals to fulfill client requests efficiently
* Collaborate with the Sales Manager and Account Manager on initiatives to improve the customer experience
What Success Looks Like
In your first 6–12 months, you'll be measured on two things: customer satisfaction and retention, and contributing to revenue targets. The best people in this role earn trust quickly — from their clients and their teammates.
What We're Looking For
* 2+ years of experience in account management, customer service, or a client-facing role — though we’re genuinely open to candidates at any stage of their career
* Strong communicator who can build rapport and navigate conversations with professionalism and warmth
* Highly organized with great follow-through — you don't let things fall through the cracks
* Comfortable working independently and as part of a team
* Interest in or exposure to technology is a real asset in this role
* A post-secondary degree or diploma is nice to have, but not required — we care far more about what you bring to the table
What We Offer
* Competitive base salary
* Hybrid work environment — flexible in-office/WFH schedule, with no rigid day requirements
* Comprehensive benefits package including dental, vision, extended health care, and life insurance
* Employee Assistance Program and Wellness Program
* Paid time off
* On-site parking
* A team that actually likes each other
How to Apply
We\'re hiring one person for this role. Applications are open until April 10th, with an ideal start date of May 11th. If this sounds like you, we\'d love to hear from you — whether or not you tick every box. Apply at the following URL: https://supercityos.com/careers/
SupercityOS is committed to building an inclusive team that represents a variety of backgrounds, perspectives, and experiences. We believe skills are transferable and potential is real. If you\'re passionate about this opportunity, apply.
We thank all applicants; only those under consideration will be contacted.
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