We are seeking a reliable and self-motivated Transport Administrator to join our clients busy transport office. You will play a key role in the day-to-day operations of the office, working closely with drivers, management, customers, and partner depots - with a particular focus on supporting the business. You will be responsible for a wide range of administrative duties to ensure the smooth running of transport operations and high levels of customer satisfaction. Key Responsibilities: Investigating and resolving customer queries Assisting with AM driver despatch and ensuring drivers are equipped with Electronic Data Capture (EDC) devices Producing KPI reports and resolving related issues Responding promptly to customer emails and telephone calls Managing customer claims for delays and damages Resolving customer invoice queries Coordinating with the storage team on inbound storage, pallet picks, and dispatch of stored pallets Reporting pallet discrepancies and charging depots accordingly Accepting or disputing pallet queries on the pallet portal within deadlines Printing labels and barcodes as required Providing cover during staff holidays and absences Liaising with and supporting drivers, warehouse staff, and the sales team Covering the evening shift as necessary to ensure night drivers are despatched and the warehouse is prepared for the next day's deliveries The Candidate: We are looking for a team player with excellent attention to detail and a proactive attitude. The ideal candidate will have: Previous experience working in a transport office Competence in IT, with good working knowledge of Microsoft Office and experience using a Transport Management System (TMS) Strong organisational and communication skills Ability to manage workload in a fast-paced environment Geographical knowledge of the Oxfordshire area and UK road network (essential) A flexible approach to working hours, including occasional Saturday mornings and evening cover when required Full training will be provided on our operating systems, including pallet, courier, and freight platforms. Benefits: Competitive salary Full-time permanent contract Opportunity to develop skills within a supportive and experienced team Varied and interesting role in a key part of the business If you would like to considered for this position then please click apply or for further information the please call Gemma on 01869 321322 Vibe Recruit is acting as an Employment Business in relation to this vacancy.