Job Description This posting is for Senior Engineer for enabling 24x7 Operations in the Oracle Fusion Data Intelligence (FDI) product engineering organization. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it's important the data pipeline completes on time and with accuracy. Anomalies should be detected and mechanisms should be put in place to identify early detection of issues so that mitigation can be handled without impacting the overall timelines. We have a minimum bar for this role to either have or gain security clearance for Federal Government work. Clearance is a requirement for this position. Required to participate in on-call Rotations to support UK Government Cloud. On-call 24x7 rotations scheduled on-call for weekly shifts. The shift is 7 days, so over the weekend and during holiday's for after business hours or weekends will be managed as per the pertinent Oracle UK Processes and Policies. This role requires UK Personnel meeting minimum requirements. Detailed below Skills Required:* We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product engineering operations, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product. - BS or higher degree in Computer Science / Engineering or equivalent - 3 years of experience, supporting business customers on any Cloud/On-premise BI Application - Experience in SQL/PLSQL and excellent de-bugging skills - Troubleshooting network latency, intermittent issues, reading and analysing log files - Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is desired but not must - Good programming skills in Python / Java / JavaScript - Understanding of Web Application Architecture - Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred - Experience in performance tuning SQL and understanding ETL pipelines - Build, Configure, Manage and Coordinate all Build and Release engineering activities - Strong logical/critical thinking and problem resolution skill - Excellent communication skills - UK Eligible Personnel meeting below Criteria - Minimum 5 years of residency in the UK, with no more than 6 months outside of the UK in single stretch meaning if personnel exits UK and did not return back to UK within 180 days. - UK Nationals who are eligible to support UK Government Environments can only Apply for this Role. UK Nationals are individuals who hold at least one of the following government-issued documents. -Validate UK Passport -UK Birth Certificate -UK Naturalization Certificate. Responsibilities Roles and Responsibilities: - You will be responsible for running the FDI Data pipeline operations in a lights out mode - As a member of team you'll build tools and mechanisms to proactively detect issues with the data pipeline - Do the root cause analysis of every issue and build automations for handling similar issues in future - You will address customer issues and tickets within defined SLA's - Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues - You will ensure full understanding of the issue, including impact to customer. - Gather logs, configuration details and attempt to reproduce the reported issues. - Develop and enhance Knowledge base for the issues and their solutions. - You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found. - Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation. - Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases. - Identify opportunities for process improvements and automation through building right utilities/tools Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. 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