About The Role
Team – Credit Control
Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We have two exciting opportunities available:
Permanent Position
12-Month Fixed-Term Contract (FTC)We are happy to discuss flexible working!
Top 3 skills needed for this role:
Must be computer literate and engaged to learn new systems
Basic Excel skills and ability to use multiple systems
Excellent numeracy
What this role is all about:
To assist in the management of all Health premium debtors, ensuring prompt and appropriate actions are when premiums become due, whilst ensuring all regulatory requirements and company policies and procedures are maintained.
Key Actions
Ensure all identified debtors are contacted in a timely manner using various communication options available.
Ensure all cheque, EFT and Credit Card payments are allocated to the applicable plan and any shortfalls or overpayments investigated and resolved.
Ensure all premium refunds are processed accurately and released to the customer in a timely manner.
Process manual system adjustments (write-off’s and write-back’s) in a timely and accurate manner, ensuring the delegated authority authorisation levels have been applied correctly where applicable.
Active involvement in business incentives and initiatives e.g. month free.
Assist the business with all type’s of account related queries.
Provide expert support to both internal and external customers in respect of accounts queries, BACS rules and Direct Debit rules.
Assist with Quality Assurance checking within the Credit Control team.So, what’s in it for you?
Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salaryThese are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Diversity & Inclusion
At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Vitality’s approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible