Job Title: ServiceNow CMDB Consultant
Job Summary
The ServiceNow CMDB Consultant is responsible for the design, implementation, configuration, and ongoing optimization of the ServiceNow Configuration Management Database (CMDB). This role ensures accurate, reliable, and actionable configuration data to support IT Service Management (ITSM), IT Operations Management (ITOM), Asset Management, and broader enterprise service workflows.
The consultant works closely with stakeholders across IT, security, and operations to define data models, governance, and processes that align with business objectives and industry best practices.
Key Responsibilities
CMDB Design & Implementation
Design and implement CMDB data models aligned with business and technical requirements
Configure CI classes, attributes, relationships, and reconciliation rules
Implement and maintain CMDB Health Dashboards (Completeness, Correctness, Compliance)
Define and enforce CMDB governance, policies, and standards
Discovery & Data Integration
Configure and manage ServiceNow Discovery and Service Mapping
Integrate CMDB with third-party systems (eg, SCCM, AWS, Azure, monitoring tools)
Ensure accurate data population through automated and manual data sources
Manage identification and reconciliation (IRE) rules
Optimization & Continuous Improvement
Analyze CMDB health metrics and implement remediation strategies
Identify data quality issues and drive corrective actions
Support CI life cycle management and dependency mapping
Optimize CMDB usage to support ITSM, ITOM, SecOps, and Asset Management use cases
Stakeholder Collaboration
Engage with technical and business stakeholders to gather requirements
Provide guidance on CMDB best practices and ServiceNow standards
Support audits, compliance initiatives, and reporting needs
Deliver documentation, training, and knowledge transfer
Required Skills & Experience
Technical Skills
Strong hands-on experience with ServiceNow CMDB
Solid understanding of CI life cycle, relationships, and dependency mapping
Experience with ServiceNow Discovery and/or Service Mapping
Knowledge of Identification and Reconciliation Engine (IRE)
Familiarity with ITIL practices, especially Configuration Management
Professional Experience
3+ years of ServiceNow platform experience (adjustable by seniority)
Proven experience implementing or supporting CMDB in complex environments
Experience working in consulting or enterprise IT environments
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.