Overview
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years of service (pro‑rated)
* 9 days bank, public and privilege holidays
* Paid Level 2 apprenticeship in customer service
* Generous Civil Service pension scheme
* Season ticket loans, retail discounts, Employee Assistance Programme and a Cycle to Work scheme
Salary
£29,432 for a 37‑hour working week inclusive of a 20% unsocial hours working allowance.
Hours
Average 37 hours per week, including night shifts, evenings, weekends and bank/public holidays on a rolling shift pattern.
Responsibilities, Activities and Duties
* Gate/portal duties: ensure secure entry and exit of staff, visitors, and vehicles; carry out searches; issue and collect staff keys/radios.
* Control room: operate the establishment radio system and monitor CCTV, ensuring all suspicious activities are reported.
* Visits: book visits; identify and process visitors on arrival, escort them if required.
* Censors/correspondence: monitor and log mail, report any illicit or contraband items, maintaining evidence preservation.
* Night duties: ensure cell doors are locked and all prisoners are safely accounted for.
* Reception: assist with reception tasks, photograph prisoners, collate documentation, search/x‑ray incoming property and parcels, receive items and check all seals are intact.
* Prisoner supervision: supervise prisoners as required; undertake clothing/property exchange; assist officers with free‑flow movement.
* Food delivery: deliver food trolleys and collection, possibly using an electric tug vehicle.
* Driving duties: transport prisoners and their escorts to their destination in the cellular vehicle; collect mail from the local sorting office.
* Phone calls: monitor the PIN system, maintain the log of PIN phone requests, complete paperwork and keep an audit trail of conversations; check that legal numbers are registered with solicitors.
* Procedures and protocol: understand and comply with national and local policies, respond appropriately to invoke emergency procedures and take required actions in relation to incidents.
Interview and Assessment
The interview will be of a blended nature, consisting of behaviours and experience. You will be assessed against the following success profile behaviours: Communicating and Influencing, Managing a Quality Service.
The interview is an opportunity to tell us more about yourself, your work history and personal experiences, so we can better assess how you will be suited to prison work.
Job holders must be able to fulfil all spoken aspects of the role with confidence in English (or Welsh where specified in Wales).
Merit List Information
This is a merit vacancy; if successful you will be added to a merit list based on your score. Once all applicants have completed the assessment, offers will be made to those with the highest scores first. You can stay on the merit list for 12 months.
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