Who are we
New Bath Hotel & Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.
Role Responsibilities
You’ll assist in the Leisure Clubs daily operation, ensuring the pool area and fitness spaces are safe, welcoming, and impeccably maintained. You’ll be a visible, approachable presence to all our members and guests, providing a high level of service and ensuring all health and safety standards are met.
* Supervise the pool area, ensuring guest safety at all times.
* Carry out pool water testing and report any discrepancies promptly.
* Ensure poolside and changing areas are clean, tidy, and meet hygiene standards.
* Respond quickly and effectively to any first aid or emergency situation.
* Provide excellent customer service to all members and guests.
* Support the Leisure Club Manager in promoting membership sales and retention.
* Carry out basic maintenance checks and report any issues to the appropriate department.
* Monitor and manage equipment usage to ensure safety and longevity.
* Uphold all leisure club policies and procedures.
* Undertake any training and development required for the role.
* Complete any other reasonable tasks requested by the Management Team to aid the smooth running of the department.
Key Requirements
Essential:
* NPLQ (National Pool Lifeguard Qualification) or equivalent.
* Strong communication and interpersonal skills.
* Ability to stay calm in emergency situations.
* Excellent attention to detail.
* A proactive and responsible approach to health and safety.
Desirable:
* First Aid at Work certification.
* Previous experience in a leisure club or hotel environment.
* Knowledge of pool plant operations.
Benefits
* Competitive salary
* Excellent on-going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On-going incentives and rewards
* Meals on duty
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