Location: Office based in Ringwood, Hampshire
Salary: From £10.25 per hour, dependent on experience
Hours: Weekends only, shifts offered as 07:15-14:45 and 14:30-22:30
We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated, and diligent people to join our amazing team at weekends.
Why work for us?
* Competitive pay with enhancements for weekend working
* Fantastic Colleague Benefits
* Supportive and friendly team
* ‘On the job’ training from your initial induction and throughout your time with Careline
* Career development opportunities
* Bright, contemporary offices based in Ringwood
* Free on-site parking
* Rewarding work; you’ll be making a positive difference every day
Joining Careline as a weekend Operator will give you valuable work experience and skills with a respected company, ideal for long-term career aspirations!
What does the role involve?
* Taking incoming calls from retired Homeowners, responding to situations including emergencies (accidents, fires, floods), fire panel alarms, security entry calls, or providing friendly support.
* Logging each call in our CRM system ensuring information is accurately recorded.
* Remaining alert to be ready and available for your next customer.
* A friendly and responsive approach is essential.
*No sales, just great customer service!*
About you
* Excellent customer service experience from call centres, retail, hospitality, or the care sector.
* Great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, with good common sense.
* Excellent telephone manner, good standard of English, and IT skills are essential.
There is no better feeling than making a difference to someone’s life, and that is exactly what we do here at Careline Support Ltd every day.
Company Values - TORCH: Trust, Openness, Respect, Communication, Honesty
Who are we?
Established in 2020, Careline Support Ltd provides telephone support to over 10,000 retired Homeowners in the UK, helping them achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class service at all touchpoints. Our modern offices in Ringwood support a call handling team that ensures no one is alone in an emergency.
How to join us
We are seeking the best people to join our team. If you believe you have the skills and attributes to make a difference and want to be part of our success story, apply today and find your calling!
We take your privacy seriously. For more information on how we process your personal data, please read our privacy policy.
#J-18808-Ljbffr