Overview
The Vacancy: We’re hiring a Front of House & Facilities Assistant on a full-time onsite basis in our Birmingham office. Shift pattern: Monday – Friday, 9am–5pm.
What will your role look like?
You’ll act as the first point of contact, providing professional reception services including greeting clients and staff, managing calls via Microsoft Teams, and coordinating visitor sign-in. You will also support the office manager with facilities and general tasks related to the day-to-day running of the Birmingham office. This is a diverse role that combines front of house and facilities support.
Key tasks include:
* Answer calls politely, quickly, and efficiently.
* Meet and greet Hymans Robertson clients/visitors and staff in a professional manner.
* Maintain the meeting room diary.
* Record and handle all incoming and outgoing couriers.
* Ensure all meeting rooms and the reception area are kept to a high standard.
* Monitor meeting rooms (setup/clear of lunches, meetings and events; reset of tables as required).
* Distribution of external and internal mail.
* Ensure external post is sent by the most appropriate method.
* Monitor and order stationery; manage delivery of goods.
* Order and deliver records from offsite storage facility; ensure tidiness of the general office environment.
* Adhere to the Firm’s Information Security standards, policies, and procedures.
* Filing and archiving; keep filing cabinets tidy and up to date. Use online portal for archiving retrieval and return.
* Invoicing.
* HS inductions and new starter setups; workstation assessments.
* Provide other ad hoc facilities and general support to the office manager.
To enjoy and succeed in this role, you will have
* The ability to communicate at all levels.
* A polite and friendly manner.
* Strong efficiency and punctuality.
* Excellent teamwork with the ability to work on your own initiative.
* Experience of working a switchboard would be an advantage.
* Working knowledge of Microsoft Office and Microsoft Excel.
* Excellent organisational and prioritising skills.
* Flexible approach to work.
* Proactive and self-motivated.
* Professional approach in all work activities and client dealings.
Benefits
* A flexible selection of employee benefits to match your lifestyle and needs.
* A collaborative and encouraging work environment where your ideas are valued.
* On-site mental health and wellbeing assistance.
* Opportunities for personal and professional development, including access to Aspire, our learning portal.
* Regular social activities, three days of paid volunteering leave each year, and a day off to celebrate your birthday.
Please note, we recruit on a rolling basis, so early applications are recommended to avoid disappointment.
About Us
Together, we’ve been building better futures for over 100 years. We champion diverse teams and independent thinking in a collaborative, supportive environment. We offer pensions, investments, benefits and risk consulting services, alongside data and technology solutions. With over 1,000 employees, we’re recognised in the industry for our work and awards. We are committed to developing our people and supporting varied career paths across the organization.
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