Customer Bookings Advisor / Service Administrator Required in Epsom for Car Dealership
1. Pay: £30k Basic - £38k OTE
2. Hours: 8am - 6pm Monday - Friday with 1 in 4 Saturday mornings on a rota basis paid at overtime
Are you passionate about delivering exceptional customer service and eager to build a rewarding career within the automotive industry? We are seeking a motivated and enthusiastic Customer Bookings Advisor to join a busy dealership in Epsom. This is a fantastic opportunity for someone who thrives in a fast-paced environment, has excellent communication skills, and is eager to develop their skills in automotive customer service.
As a Customer Bookings Advisor, you will be the primary point of contact for customers regarding their service appointments, ensuring a smooth and positive experience. Your role will involve handling bookings, liaising with service teams, and providing outstanding support to customers over the phone and in person.
What's On Offer?
3. Competitive basic salary of £30,000 per annum
4. Uncapped earning potential with an OTE of approximately £38,000 including bonuses and service plan sales
5. Working hours from 8am to 6pm, Monday to Friday
6. One in four Saturday mornings, paid at overtime rates
7. 25 days holiday plus bank holidays, totalling 33 days off annually
8. Ongoing training to develop your IT systems knowledge and customer service skills
9. Opportunities for career progression within a respected dealership
Duties as a Customer Bookings Advisor will include:
10. Managing customer bookings efficiently and accurately
11. Providing excellent customer care both face-to-face and over the telephone
12. Promoting additional services and service plan sales to maximise income
13. Updating and maintaining customer records within dealership IT systems
14. Liaising with technicians and service advisors to ensure smooth workflow
15. Following up with customers to ensure satisfaction and generate repeat business
Requirements that the Customer Bookings Advisor will need:
16. Previous experience in a customer service environment, ideally within automotive or telesales roles
17. Strong communication and interpersonal skills
18. Motivated, target-driven, and results-oriented
19. Confident with IT systems, with training provided if needed
20. Able to work in a fast-paced setting and handle multiple tasks effectively
21. Customer-focused attitude and a positive, professional manner
If you are looking to start or further your career as a Customer Bookings Advisor in a thriving dealership, this position offers excellent earning potential and career development opportunities. To find out more about this exciting vacancy, please contact our specialist recruitment consultant.
Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Epsom and Surrey, today to discover more about this fantastic opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.