Overview
Facilities Assistant (Roving Ambassador) at Mitie Cleaning & Hygiene Services. Salary: £26,500 per annum. Availability required: Monday to Friday 6:30am to 7:00pm. Reporting to: Regional Front of House Manager.
Role Overview: As a Facilities Assistant (Roving Ambassador), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with clients and key stakeholders. You will be comfortable supporting a client with AV queries and carrying out floor walks while liaising with other workstreams to resolve issues affecting colleague experience on site. This is a physically demanding role with a lot of time spent on your feet.
Key Responsibilities
* Meeting Rooms and Porterage: Own the setup and reset of meeting rooms and event spaces to specified layouts.
* Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
* Manage Key Areas: Daily ownership of physical touchpoints, ensuring all colleague and client-facing areas are set to agreed layouts, fabric, and housekeeping standards, and all are working as intended.
* Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
* Queue Management: Proactively manage queues to streamline arrival and departure experiences.
* Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
* Technical Expertise: Offer first-class meeting room AV support. Undertake regular checks of AV equipment to ensure it is working at all times.
* Security: Be vigilant to keep colleagues and visitors safe.
Main Duties
* Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
* Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
* Routine Checks and Audits: Perform floor walks and service audits, logging necessary work orders, and following through to resolution.
* Visitor Engagement: Build rapport with frequent visitors, acting as host in the Lobby area and keeping the team informed about preferences.
* VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
* Query Management: Triage and respond to colleague queries via various platforms, ensuring timely acknowledgment and resolution.
* Visible Support: Act as a tangible and accessible point of service throughout the office.
* Interlock: Coordinate with service teams and the management team to respond to issues affecting colleague experience.
* Team Collaboration: Work with client workplace experience teams to support initiatives, activities and events.
* Escorting: Host approved contractors on site.
* Administration: Maintain trackers, logs and digital records; prepare reports; order office peripherals, stock, and uniforms.
* Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and run team briefings or huddles.
* Role Model: Promote service standards and assist with training of team members.
Qualifications
* Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
* Communication Skills: Excellent verbal, written, and interpersonal skills.
* Presentation: Immaculate grooming and personal presentation.
* Technical Proficiency: Proficient with Outlook, Word, Teams, Chrome; experience with visitor management tools (e.g., Condeco).
* AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones, speakers, docking stations).
* IT: Ability to handle a high volume of queries across multiple platforms.
* Customer Service: 5* hotel-style "How can I help" mindset.
* SIA Licence: To be provided.
Core Skills
* Attention to detail
* Critical thinking
* Decisiveness
* Adaptability
* Initiative
* Safety awareness
* Customer service
* Prioritisation
* Personal organization
Our recruitment process is inclusive and accessible. If you have a disability or long-term condition and need reasonable adjustments during recruitment, please let us know by emailing us with your request.
Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times.
We offer a range of benefits and career development opportunities as part of Mitie’s commitment to its employees.
Join our Mitie Team.
We are the UK's leading facilities management and professional services company with clients across banking, government sites, hospitals, and schools.
Location note: Birmingham, England, United Kingdom.
Note: This description retains core responsibilities, qualifications, and expectations from the original posting without extraneous or broken formatting.
#J-18808-Ljbffr