Customer Accounts Officer Location: Staines / Hybrid Salary: £34,800 Contract: 9-month fixed term, full-time, 35 hours per week, Monday to Friday DBS Level: Standard Looking for a role where you can make an impact? We’re looking for a Customer Accounts Officer, to bring strong organisational skills, proactive and willingness to get stuck in to support residents through financial challenges. Key Responsibilities * To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures * To represent A2Dominion in court at possession hearings and at evictions where relevant * To provide advice and assistance to residents on all relevant benefit and debt issues * To ensure that IT systems are regularly updated, and effective manual record systems are maintained * To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met * Liaise with statutory and voluntary advice agencies on individual cases as appropriate * To liaise with internal teams and departments as required given the needs of an individual case * To work as part of the customer accounts teams to ensure individual and team targets are met and that key performance indicators are achieved * To produce arrears performance reports as required More About You * A proactive and organised individual who takes ownership of their work * Strong communication skills, with the ability to build positive relationships and support a diverse range of residents with empathy and confidence * Able to manage a varied workload, priorities effectively and remain calm under pressure * Comfortable working both independently and as part of a team * Strong IT skills, with the confidence to learn and use new systems and digital tools * High level of accuracy and attention to detail in all aspects of work * Experience in a Housing Association or Local Authority setting is desirable but not essential * Knowledge of Welfare Benefits, Debt Recovery or Credit Control is desirable Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Inclusion at A2Dominion We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by Kate Jacobs. The role closes on 27th April 2026 and we reserve the right to close early upon appointment of the right candidate.