Desk Based Sales Team LeaderPosition: Full time, Permanent, HybridSalary: CompetitiveAre you ready to lead a team towards excellence in customer service and sales growth? We are seeking a passionate and results-driven Specification Support Team Leader to join our Specification Sales department at Bristan Group.Role:As the Specification Team Leader, you will play a vital role in driving the overall performance of our internal support team. Your responsibilities include fostering a high-quality customer service experience, delivering on the Specification Channel AOP, and shaping company culture within the department.Responsibilities:staff performance reviews to ensure KPIs and behaviours are metprogression opportunities within the teamhigh standards for productivity, quality, and customer servicemotivate, and retain staff memberswith NAM for sales growth initiativeson set KPIs and deliver against TTI'sExpectations:the 80/20 mindset for prioritizationa culture of continuous improvementand motivate teams at all levelsyourself and others to consistently raise expectationsfuture demands and take proactive actionfact-based decisions and manage biases effectivelUtilize internal and external networks for better outcomesan inclusive environment for honest collaborationBeing part of the Bristan team means access to a host of benefits including:competitive salaryhybrid working approachgenerous staff discount across our Bristan and Heritage Bathrooms brandsperk scheme with discounts available across high street stores, leisure outlets and supermarketsbonus schemeaccess to our Employee Assistance helpline, providing confidential telephone counselling and legal advicedays holiday with the opportunity to buy additional days and time off for your birthdayPlus much more!Skills and Qualities Required:Skills: Ability to lead, inspire, and motivate teams towards a common goal. Experience in conducting performance reviews, identifying growth opportunities, and fostering a positive work culture.A track record of achieving and surpassing KPIs, focusing on sales growth initiatives, and delivering on set targets effectively. Enthusiastic about driving performance and delivering results.Skills: Excellent communication skills to collaborate with team members, senior management, and external stakeholders. Ability to articulate ideas clearly, provide constructive feedback, and engage with diverse audiences.Abilities: Strong critical thinking skills to anticipate future demands, take proactive action, and make decisions based on facts. Capacity to navigate challenges, drive continuous improvement, and manage biases effectively.Development: Experience in coaching, motivating, and retaining staff members to enhance their skills, performance, and engagement. Capability to establish high standards for productivity, customer service, and quality within the team.If you are a dynamic leader who thrives on driving results and building high-performing teams, we want to hear from youJoin us in shaping the future of Bristan Group and delivering excellence in customer service and sales growth.Bristan Group are proud to be an equal opportunities business. Committed to promoting diversity and inclusion in all aspects of our operations. We welcome applications from all backgrounds.